Returns & Exchanges
At KegLand Australia, we want to ensure your home brewing experience is top-tier by offering a straightforward return policy for all our kegging and fermentation equipment. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery provided they are in original, unused condition.
Initiate Your Return
Contact our customer service team via the support portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all components, manuals, and small parts are included to avoid any restocking fees.
Ship to KegLand
Affix the provided return label or address the package to our Melbourne warehouse, ensuring you use a tracked shipping service for security.
Inspection and Refund
Once our technicians inspect the returned gear to confirm it meets our return criteria, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing